Frequently Asked Questions

 

Q. How do I contact the Arise Canada Admissions Department?

You may contact Arise Canada Admissions by sending an e-mail to CAAdmissions@Arise.com

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Q. Why do I have to join an existing Virtual Services Corporation (VSC)?

Arise will only contract and partner with incorporated companies, which we call Virtual Services Corporations (VSCs). A majority of Arise CSPs (Client Support Professionals) join an existing VSC/IBO that is in good standing as an Arise VSC Partner. Canadian CSPs can join Plan B VSC for FREE by choosing to “Join an existing VSC” during the admissions process.

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Q. How long is the process, from admissions to the time I start taking calls?

Once you have completed all the admissions steps which could take you less than 2-3 days, your next step will be to enroll in the upcoming Rogers e-Certification Course of your choice. This e-Certification course takes up to 4 weeks. At the end of the e-Certification course you earn certification and start taking calls.

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Q. Why do you require a Criminal History Check? What are the deciding factors in passing?

Arise and its clients have high integrity standards and, to become a Client Support Professional (CSP) in Canada we require clear criminal checks. Once you become a CSP, there could be additional security standards to meet to be eligible to service certain particular clients. The Background Check is conducted by MyBackCheck.com, Canada’s largest Background Checking provider, and is initiated online.

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Q. What will cause me to fail the background check?

Anything causing your criminal record to come back as Not Clear.

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Q. Is Arise a member of the BBB?

Arise is member of the BBB in the United States and is applying for membership with the Canadian Better Business Bureau.

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Q. Is the personal information requested during the application shared with third parties?

Arise will not sell or share your personal information with third parties without your consent. We hold information provided by applicants and Client Support Professionals on secure servers that clients and other third parties do not have access to.

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Q. I only have a postal box (no delivery at home). What are my options?

You can use your P.O. Box address for your application for Arise Canada.

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Q. What is the approximate total investment (cost) to operate as a Canadian CSP?

If you choose to join an existing VSC, have High-Speed Internet Access, adequate Phone Equipment and/or a Dedicated Phone Line, you will not need to incur those costs. All prices for third-party products and services are approximate, and for information purposes only.

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Q. Why does Arise charge Virtual Services Corporations a semi-monthly service fee?

The Arise service fee is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk and StarMatic® scheduling system. Arise’s semi-monthly service fee is currently $22.50 and is deducted twice a month from your Virtual Services Corporation Service Fees for each servicing Virtual Service Corporation assigned ACP. No Virtual Services Corporation is charged the fee until the first invoice period after it begins providing customer interaction services to its first client. The Arise Service Fee is only applicable when your business is generating revenue of at least $45 for that month.

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Q. Is there a cost to joining Plan B VSC?

There is no cost/fee to affiliate with Plan B Opportunity Inc.

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Q. Does Arise certify agents in every province/territory?

Arise certifies individuals to become Arise Certified Professionals anywhere in Canada.

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Q. What kind of Landline and Headset should I get?

Your telephone is the backbone of your VSC’s business and should be both comfortable and easy to use. Arise does not permit the use of VoIP (Voice over IP) Service Providers. Arise only permits the use of single analog telephone lines. No additional services should be on your servicing telephone line. Standard headset is the “Plantronics T10″ only $79.99CAD at www.headsetplus.ca. HeadsetPlus is Canada’s #1 Headset Provider.

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Q. Why do we need a dedicated analog phone line?

Inbound calls will come to this line and as such, you need to be 100% available to take calls. The telephone needs to be an analog line and should not have any features such as call waiting, integrated voice mail, long distance, etc. Only you, Arise and your clients should have access to this phone number; as a result, an existing home phone line would not be sufficient.

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Q. Can a CSP who moves to a different province still service client applications?

Yes, there are no geographical limitations so long it is still in Canada and you still meet the technology requirements. Note that VSCs may need to update their provincial business registration if they move or start conducting business in a province in which they are not registered at the time.

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Q. Can a CSP work full or part time?

You can actually service as many hours as you would like from the minimum required. For example, if the client application requires 20 hours, you can service from 20 hours and up.

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Q. Can I have others contracts with other companies while I provide services for Arise?

Yes, you certainly can! As an independent contractor you have the freedom to work for other companies while you provide services to Arise Clients. However, we do expect our Virtual Services Corporations to honor their scheduled commitments to our clients and meet all performance standards.

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Q. How does Arise pay the CSP for the services that he/she renders? How often?

Virtual Services Corporations are paid a Service Fee by Arise via direct deposit into their corporate bank accounts twice a month on the 22nd (covering the 1st-15th days of the month) and 7th (covering the 16th through last day of the previous month). Arise provides Virtual Services Corporations with a report each payment period. The report is broken down by the fees attributable to the services performed by each Client Support Professional.

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Q. How will I get paid?

CSP Partners have the flexibility of being a Direct Employee (Full deductions; CPP, EI, etc.) or Contractor. Whatever your choice, you will be provided with automatic bi-weekly direct deposit and T4 reports at the end of  each calendar year for tax purposes.

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Q. If I’m unable to take calls for an extended period, will I lose my status?

No, if you are not under a current Statement of Work (SOW), you will not lose your status if you cannot take calls for an extended period of time. However, depending on the length of inactivity, we may require that you sign up for a refresher course to keep you updated with new systems that we may have implemented since the last time you were active.

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Q. What operating systems do Arise and its clients currently support in Canada?

Below are the minimum Software requirements to provide service with Arise.

Operating System

Minimum Windows XP Service Pack 3

Windows 7 (32bit or 64bit)

Productivity Suite

Microsoft Office 2000

Microsoft Office 2003

Microsoft Office 2007

Other Applications

Internet Explorer 7 or 8

Java 5.0 Update 1

Adobe Acrobat Reader

 


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