Is becoming a CSP Right for You? 

i. I understand that I, the Client Support Professional may;

ii. I understand that Arise requires that I, the Client Support Professional working on Arise accounts, pass a brief voice assessment.

iii. I understand that Arise requires that I, the Client Support Professional working on Arise accounts, pass a criminal background check using an Arise approved vendor.

 

Step 1: Apply for Client Support Professional [CSP] in Canada

a. Complete the application below to create your profile.

b. Candidates will be emailed login instructions within 24 hours.

  • Begin with the Voice Assessment via telephone.
  • Consent to a Criminal History Check online at www.mybackcheck.com.
  • Complete Basic Assessment CSP101 online.
Note: Joining the Arise Network should take no more than 48 hours to complete.

 

Online Application [Rogers e-Certification W-23]
  • Rogers e-Certification training currently FREE!


 

 

Step 2: ‘Express Interest’ for the upcoming Rogers e-Certification [W-23] – FREE!

Once CSP101 is complete you will be prompted to ‘Join the Arise Network‘.

a. Login to the Arise Portal at https://portal.arise.com

b. Select “Join an Arise-affiliated Corporation”

  •    Enter BN # 116751961 then select “Search“
  •    Plan B Opportunity Inc. will appear….select “Submit“

 

Note: Admissions will acknowledge your affiliation request within 24 hours.

c. Select “Express Interest“ to complete admissions for the Rogers e-Certification [W-23].

 

 *Example screenshot for demonstration purposes only.

 

Step 3: Technical Requirements

The final step is setting up a home office that meets our technology requirements and other specifications for serving Arise clients. You are almost ready to unleash your earning potential with the flexibility you have always dreamed about. In order to provide consistent, high standards, please review our FAQ, which outlines the requirements including:

Online Training:

  • Desktop or Laptop [Windows XP, 2000 & Windows 7]
  • Cabled High Speed Internet [*WiFi acceptable in the online training environment only.]
  • Computer Headset [or Integrated Microphone]

Servicing [Post-Certification]:

  • Traditional Landline [No features ie. Call Waiting, Voicemail, etc.]
  • Telephone Kepypad w/ Headset [*Not required until certification is complete.]

Once you have successfully demonstrated an office set up that meets Arise standards, you will be able to obtain certification and start earning and experiencing work-life balance!

 

   

 

Common Questions:

 

1. What are the advantages to working from home in Canada? 

a. Control your time/Schedule work according to your lifestyle.

You will have the flexibility to service your opportunities when you want in 30 minute increments, you can book slots at any time and generally ask for 48 hours notice if you wish to unbook any slots. You are your own boss so you choose your own hours!

b. Better work/life balance.

By working from home you will have the freedom to balance your work and personal life. YOU choose exactly when you wish to work and for how long – not the other way around.

c. Reduced Commuting/Increased Earning Time.

CSPs can gain an average of 17 working days a year by giving up the tedious daily commute; additionally you can potentially save hundreds of dollars in daily travel costs, office lunches, day care, and work attire.

 

2. How do I select my hours?

Using Arise technology every CSP will be able to book their hours 24 hours a day, 7 days a week via an online tool that allows you to select 30 minute slots. If you wish to only service for an hour and a half in the morning, no problem! The amazing thing about working from home is that you are the boss, you dictate exactly when you work and who you work for.

You can book your slots 2-3 weeks in advance generally, and can unbook your slots up to 48 hours before your slot is to commence (although, you can unbook in shorter notice but it will effect your metrics). You can choose to service any available slot at any time, this means if there were a slot available right now you could have been servicing it and earning. Unlike working in full-time employment we allow you to schedule your servicing hours around your personal life, not the other way round.

 

3. Can I work part-time or full-time?

You can actually service as many hours as you would like from the minimum required. For example, the Rogers Wireless client application requires 20 hours per week. You can service from 20 hours up to as many as 60 hours per week.

 

4. How will I get paid?

CSP Partners have the flexibility of being a Direct Employee (Full deductions; CPP, EI, etc.) or Contractor, both with automatic bi-weekly direct deposit and T4 at the end of the year for tax purposes. Following your first pay period via direct deposit, instructions will be emailed to you regarding access to your pay stubs online. View or print them online at www.canadapost.ca.

 

5. How does training work?

All Client e-Certification Training is done online via your internet browser (generally using Adobe Connect Pro) within an online class environment. You will participate in a class with up to as many as 50 other candidates lead by a Rogers Instructor dedicated to assisting your learning experience and ensuring you know exactly how you handle calls for the client you have applied for.  In addition to the online class environment, you will be able to access eLearning content when outside of class and complete assessments to ensure you fully understand the client you service and how you deal with the customers that connect with you. Generally training can take anywhere between 3 1/2 weeks to 5 weeks, depending on the client opportunity you select and you must pass exams in order to certify for that specific client.

 

6. What is the process of taking a call?

Taking a phone call is fairly simple, you login to Call Manager via your Internet Browser (generally using Oracle Call Center Anywhere) where all your call control functions are made available to you (including transferring a call and placing a customer on hold). Once logged in, you enter your landline telephone number and click connect, a call will be made to your phone. When answered, connect the call to your headset and when you are ready to take a call you simply click ‘Available’ and a call will be put through to your headset over the active call. When the call ends, you will see this on your browser window and will be able to take another call without having to disconnect your phone. A beep will be heard in your headset and your next customer will be connected, simple!

 

7. If I’m unable to take calls for an extended period, will I lose my status?

No, if you are not under a current Statement of Work, you will not lose your status if you cannot take calls for an extended period of time. However, depending on the length of inactivity, we may require that you sign up for a refresher course to keep you updated with new systems that we may have implemented since the last time you were active.

 

8. Can a CSP who moves to a different province still service the client application?

Yes, there are no geographical limitations so long it is still in Canada and you still meet the technology requirements. Note that CSPs will need to update their Arise Profile if they move or start servicing in a province in which they are not registered at the time.

 

9. Does Arise certify agents in every province/territory?

Arise certifies individuals to become Client Support Professionals anywhere in Canada.

 

10. Do you have other questions for us?

Explore additional resources by dropping  the “Support” tab above!