*Technical support experience an asset in the virtual call center environment.
✓ Criminal History Check online at www.mybackcheck.com
✓ Basic Assessment CSP101 – FREE [$0] Limited time only.
✓ Rogers Wireless e-Certification – FREE [$0] Limited time only.
Getting Certified…3 Easy Steps!
Homeshoring… Virtual Call Center… Work From Home…
However you define this growing trend, Arise Canada and Plan B Opportunity Inc. are setting the standard providing thousands of home based workers with the freedom to answer calls, e-mail and chat requests from home for prestigious Canadian companies.
Rogers is Canada’s largest wireless voice and data communications services provider. We are currently recruiting CSPs to service our client’s inbound customer service calls from home a minimum of 20 hours per week with 4 of those hours to be serviced Saturday and/or Sunday.
Every week the CSP will be able to schedule his/her own hours for the upcoming week. Choices build the CSP’s business around the CSP’s personal schedule. CSPs enjoy the freedom they crave and the financial results they need. CSPs earn $11.35 – $16.00 per hour including sales incentives and bonuses for providing customer interaction services.
The Client Support Professional (CSP) will be required to:
• Connect and build rapport with customers and their changing needs.
• Right size the customers based on their individual needs.
• Promote appropriate products and services as necessary.
• Complete transactions with a sense of urgency and an eye for detail.
• Take appropriate action to efficiently resolve issues.
• Take accountability to solve issues from beginning to end.
• Strive to deliver world class customer service and first call resolution.
Becoming a CSP is an easy 3-step process:
Becoming a Client Support Professional (CSP) in Canada is a multi-step process with a few easy-to-complete requirements. Criminal history check mandatory. If you are at least 18 years of age and currently reside in Canada, you can apply now.
Step 1: Apply for Client Support Professional [CSP] in Canada
b. Login instructions will be emailed to you within 24 hours.
- Begin with the Voice Assessment via telephone
- Consent to a Criminal History Check online at www.mybackcheck.com
- Complete Basic Assessment CSP101
Note: Joining the Arise Network should take no more than 48 hours.
Step 2: ‘Express Interest’ for the upcoming Rogers e-Certification – FREE!
Once CSP101 is complete you will be prompted to ‘Join the Arise Network‘.
a. Log in to the Arise Portal at https://portal.arise.com
b. Select “Join an Arise-affiliated Corporation”
- Enter EIN # 116751961 then select “Search“
- Plan B Opportunity Inc. will appear….select “Submit“
Note: Admissions will acknowledge your affiliation request within 24 hours.
c. Return to the Arise Portal and select “Express Interest“ to complete admissions.
*Example screenshot for demonstration purposes only.
Step 3: Technical Requirements
The final step is setting up a home office that meets our technology requirements and other specifications for serving Arise clients. You are almost ready to unleash your earning potential with the flexibility you have always dreamed about. In order to provide consistent, high standards, please review our FAQ, which outlines the requirements including:
Online Training:
- Desktop or Laptop [Windows XP, 2000 & Windows 7]
- Cabled High Speed Internet [*WiFi acceptable in the online training environment only.]
- Computer Headset [or Integrated Microphone]
Servicing [Post-Certification]:
- Traditional Landline [No features ie. Call Waiting, Voicemail, etc.]
- Telephone Kepypad w/ Headset [*Not required until certification is complete.]
Once you have successfully demonstrated an office set up that meets Arise standards, you will be able to obtain certification and start earning and experiencing work-life balance!
Do you have questions related to this article? Email me at andrew@planbopportunity.com
Andrew Callender
Flyer
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