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*Technical support experience an asset in the virtual call center environment.
✓ Arise Canada Admissions – FREE ($0)
✓ Basic e-Certification ACP101 – FREE ($0) Limited time only.
✓ Rogers Communications e-Certification – FREE ($0) Limited time only.
✓ National Criminal History Background Check ($29)
Homeshoring… Virtual Call Center… Work From Home…
However you define this growing trend, Arise Canada and Plan B Opportunity Inc. are setting the standard providing thousands of home based workers with the freedom to answer calls, e-mail and chat requests from home for prestigious Canadian companies.
Rogers is Canada’s largest wireless voice and data communications services provider. We are currently recruiting ACPs to service our client’s inbound customer service calls from home a minimum of 20 hours per week with 4 of those hours to be serviced Saturday and/or Sunday.
Every week the ACP will be able to schedule his/her own hours for the upcoming week. Choices build the ACP’s business around the ACP’s personal schedule. ACPs enjoy the freedom they crave and the financial results they need. ACPs earn $11.35 – $16.00 per hour including sales incentives and bonuses for providing customer interaction services.
The Virtual CSR (ACP) will be required to:
•Connect and build rapport with customers and their changing needs.
•Right size the customers based on their individual needs.
•Promote appropriate products and services as necessary.
•Complete transactions with a sense of urgency and an eye for detail.
•Take appropriate action to efficiently resolve issues.
•Take accountability to solve issues from beginning to end.
•Strive to deliver world class customer service and first call resolution.
Becoming a Virtual CSR (ACP) is an easy 3-step process:
Becoming an Arise Certified Professional (ACP) is a multi-step process with a few easy-to-complete requirements. Criminal history check mandatory. If you are at least 18 years of age and currently reside in Canada, you can apply now.
b. Login credentials including login instructions will be emailed to you within 48 hours.
c. Complete a voice assessment via telephone.
d. Complete a national criminal background check ($29).
e. Complete Arise Canada Basic e-Certification ACP101 ($0).
Note: Admissions process should take no more than 72 hours to complete.
Once ACP101 is complete you will be prompted to enter your “Affiliation“.
a. Login to the Arise Portal at https://portal.arise.com
b. Click on “Join an Arise-affiliated Corporation”
Note: Admissions will acknowledge your affiliation request within 24 hours.
c. Click on “Express Interest“ to enroll for the Rogers Wireless e-Certification ($0).
The final step is setting up a home office that meets our technology requirements and other specifications for serving Arise clients. You are almost ready to unleash your earning potential with the flexibility you have always dreamed about. In order to provide consistent, high standards, please review our FAQ, which outlines the requirements including:
• Desktop/Laptop (Windows XP, 2000 & Windows 7)
• Computer Headset or Integrated Microphone
• Email (*Gmail.com is the preferred email services provider.)
• Cabled High-Speed Internet (*WiFi acceptable in the training environment only.)
• Traditional Landline (No features ie. Call Waiting, Voicemail, etc.)
• Telephone keypad w/headset (*NOT required until e-Certification is complete.)
Once you have successfully demonstrated an office set up that meets Arise standards, you will be able to obtain certification and start earning and experiencing work-life balance!
Do you have questions for us? Email us at info@planbopportunity.com
